Refund policy

To be eligible for a return, your item(s) must be returned within 30 days in its original condition (unworn & unaltered) and in all original packaging. Return / exchange shipping is the responsibility of the buyer. We are not responsible for a return until the return item(s) arrive back to our warehouse location. We highly recommend using a trackable method, keeping record and ensuring a return package.

Refunds (if applicable)
Once your return is delivered back to our location, your return will be processed within 1-2 business days. A notification will be sent to you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. All refunds are issued in full minus shipping expenses. All refunds are issued in full minus shipping expenses. A restocking fee of up to 25% may be applied at the time of refund. This also includes if an item(s) is returned back to sender for a bad address, not available for delivery or pickup and if the package is refused. A restocking fee of up to 50% may be applied should an item(s) be returned worn, damaged and/or altered or wrong item(s) sent. Returns are processed within 1-2 business days after arrival.

Exchanges (if applicable)
If an exchange is needed, feel free to reach out to us to email at servicecowboyboots@gmail.com. Be sure to include and complete our Return Form on the backside of the invoice / packing slip that is included with your item(s). Exchanges are subject to availability. To place an item(s) on hold or to check availability for an exchange, please send us a direct message.